Sales (New) - Cape Coral, FL

Lymanzerga
Let me start by stating I am 65 years old and have purchased more than my share of vehicles in my time. I am a recent resident in Florida and was in need of service in an old Honda that I owned. I consulted with Dealer Rater to find a close by Honda dealer with a good rep. I couldn't believe the rave reviews that Germain gets. As luck would have it My service consultant turned out to be Rafael Hernandez who proved to be just what the reviews indicated. A real professional and freindly to boot. My truck was fixed to my complete satisfaction in a short no nonsense time frame. I decided to purchase a new car and due to my first experience chose Germain to try my luck again. WOW Jesse Palma my sales consultant proved to be a near expert not only on the Honda Pilot I was interested in but was also a wealth of knowlege on my trade in. A more than fair deal was struck and I went home happier than I have ever been after a new car purchase
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Service - Absecon, NJ

Lee2033
On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday I had driven over a curb in a parking lot and the car had slammed down on the cement. I had been noticing water under the car. We were visiting Naples and were facing a 1,200 mile drive home in a week, so I had to be sure that the car was safe to drive and not leaking any fluids. Rafael Hernandez Jr. welcomed me, took the information, showed me to the waiting area, and in less than 30 minutes told me that everything was fine. I asked the cost, and he said it was free, a courtesy inspection. Then he offered to have my car washed for free. This is an example of the highest standards of care for Honda clients, and probably shows why American car makers keep loosing market share. I was in a vulnerable situation and could have been taken advantage of by a dealer looking to make a buck. Instead, I was honored as a loyal Honda customer by a dealer who knew I didn't live in his area and would probably never sell me a car. That is the kind of extraordinary care and service that will keep us as loyal Honda customers for the rest of our lives. Previously we had been GM customers, as my wife's brother was a GM employee for over 35 years. But family loyalty must take a second seat to this kind of care for customers. Please share this review with Honda of Hamilton, NJ, from whom we purchased the Accord. I am sure they would be glad to hear that their customer was so well treated by another Dealer. Thank you, Honda, for great cars and service. Lee Powers (609-241-6898, revlpowers@gmail.com)
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Service - Naples, FL

LEEMARKWELL
I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by Germain Honda this afternoon to see if someone could show me how to activate my iphone with bluetooth operation in my CRV. One of your salespeople, John McDonnell, spent some time with me explaining step by step the process. When he was finished, I was able to do the entire process by myself. This very helpful act meant a lot to me, especially when it seems that today so few salespeople take time for their customers. Believe me, I will return to Germain Honda because of John McDonnell. Thank you for employing such an exemplary person on your staff.
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Sales (New) - Naples, FL

anibalito1946
My experience with the dealer was excellent and the attention received from the seller was superb, so widely that will recommend to all my friends.
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Sales (New) - Bonita Springs, FL

chrishankins
Great experience! Very helpful, friendly staff. Jesse Palma is a very knowledgeable sales professional. I would gladly recommend Germain Honda to all our family and friends.
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Sales (New) - Naples, FL

kenomac
I've bought many cars in my lifetime and Germain Honda has the most knowledgeable staff with whom I have dealt. In my previous car purchases,I knew more than my salesperson. Alex Armas of Germain, was my seller, and Alex knew everything about the car which I was interested, he did not have to consult with anyone to find answers to my barrage of questions. I also had a relaxing conversation with Ben Hartman. After my purchase, I was confident I bought the right car from the right dealer. Sincerely, William McLaughlin 351 Melrose Pl. Naples,Fl. 34104
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Sales (Used) - Cape Coral, FL

Mariangela
I am a 34 yr. old female who went in looking for an affordable, dependable used car. Right away Tim Stack greeted me and really LISTENED to my needs and my situation. He showed me a few cars (some Honda, some not) and with Don Bana's and Mike Ernst's collaboration, they identified a car that fit within my payment limits. At first it seemed that the car would be too much to afford, but these 3 gentlemen did everything they could to give me the best possible deal. I have always been told to not go to a car dealership alone as it can be intimidating (especially due to my limited knowledge of vehicles), but these gentlemen made me feel right at home. They were attentive, friendly, funny, and very honest. I have purchased 4 vehicles in my lifetime, and this was the first time I didn't feel like I was just another "sell." I have 2 brothers (huge car enthusiasts) who could not go with me, but I called one of them before signing the final paperwork to get his input... I presented all the stats (price, interest rate, car details...including the carfax report they printed out for me) and he advised me to go for it. Since then my brother and I have spoken again and he has assured me I could not have found a better deal. These gentlemen went above and beyond and I would HIGHLY recommend Germain Honda of Naples to anyone looking for a used or new car. You will not be disappointed... M. Ruiz Naples, FL
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Sales (New) - Fort Myers, FL

Dmcnally
John was very pleasent when we arrived . He showed us the upgrades in the 2014 Civic and helped make that possible with the lease terms. John was heplful in setting up the bluetooth in the new car.
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Sales (Used) - Bonita Springs, FL

rjohnsonfl
Had a great experience from the dealership at Germain Honda from the moment we arrived. Armand Lopes was the salesman at the used car lot who came to speak with us, he was very nice from the get go and did not pressure us into anything like guys do at other lots we have been to. everyone inside treated me and my wife and son great. Don Banas was very good to work with, they got the payment we wanted and I would highly recommend anyone to go to germain honda for thier next vehicle, they were fast and gave us a fair trade in value and into our new vehicle. great experience all around! thanks you Germain Honda!
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Service - Cape Coral, FL

jwill1991
Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even though insurance was taking their sweet time. He was genuine and very understanding of our issues. Given the choice I would not have taken my car elsewhere to be serviced. I appreciate the time and effort to take care of my vehicle and get it running like new, and I will definitely be referring friends and family to this dealership from now on based on my experience.
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