Sales (New)

cn7abc
Just bought a new 2015 Accord Sport from Germain Honda of Naples. Took my time deciding...also checked out Sonata, Camry, and Passat. After four different test drives, I decided on the sport trim level. Brett Trekell was a pleasure to work with. Knowledgable, professional, with a low pressure demeanor, he helped me through the process at my own pace. I elected to trade my previous car, and the combined transaction was smooth and easy. I was excited to drive away in my new car....very happy with my purchase!
read more

Sales (Used)

helenbow1
We are thrilled with the recent purchase of a 2011 Honda CRV at Germain Honda of Naples. We were originally looking at a used Toyota at the dealership and then noticed a Honda. We did a test drive on both vehicles and the Honda was our final decision. Daryl was our salesman and did not pressure us at all it was my husband and myself that decided. It was something we could afford, low mileage and was certified which is plus when looking at used vehicles. The finance manager was also helpful but Daryl also helped us arrange for a rack to be attached so we could use our kayaks. We are avid Subaru people and now are also Honda people. We love the Honda CRV. Thank you again.
read more

Sales (New)

Lourdes Colon
Dave Kanapsky provided us with all of the information we needed and was very friendly. We walked around the lot for a long time and looked at car-after-car without feeling pressured. He knew when to check in and provide information. Everything fell into place easily and we came out with a new car. Even though we finished late in the evening (closing time), he spent the extra time helping me get to know the car's features and making sure I was comfortable.
read more

Sales (New)

T. A. Campbell
Valder was our primary salesman, and did a excellent job of presenting the products. I would highly recommend him to anyone interested in purchasing as his knowledge, demeanor and personality was instrumental in our ultimate purchase decision. Ben was likewise excellent in his personality and helpfulness, although not directly involved in our purchase. It is obvious some serious thought has gone into the hiring parameters for the personnel at this dealership, and that decision is to be commended. We test drove both the Pilot and CR-V, ultimately electing the CR-V. Mike was honest and straightforward about our decision, and helped to head us in the direction of the CR-V after analyzing our long-term use of the vehicle, which ultimately eliminated the Pilot. We appreciated his lack of 'high pressure' to sell us the more expensive vehicle. Don was professional and business oriented in presenting the contract. The one surprise was the additional cost of insurance options recommended. We finally chose the Ultimate package, but it did add on a considerable amount to the final cost, and took quite a bit of time to digest and decide on these options. Since we had a quite a bit of waiting time, it would have been better to think about all this and arrived at a decision prior to meeting with Don in Finance. However, he was quite patient with us, and provided many different scenario's and cost options as we struggled through the process. I did have my heart set on the EX-L-NAV vehicle, and since we were replacing our 14 year old Lincoln Navigator we bought in 2002, this purchase will likely be our last new car (we are in our mid-60's, and keep our vehicles for many years) so having to sacrifice our desire to have the NAV system was a bit disappointing, but the only NAV equipped vehicle available (arriving sometime in mid-December) was the wrong color and interior for us. So we ended up with an 2015 CR-V EX-L on the lot. It seems the NAV equipped vehicles are scarce, and are back-ordered throughout SW Florida. It may warrant further review of the market and order more of these type vehicles if the demand is there. The entire experience was positive and enjoyable, especially in view that it was not our intention to purchase that day, but only to look and educate ourselves on the product(s). We have a 2010 Honda Fit; our boat is powered with a Honda 135 4-stroke, our pressure washers, home generator and brush hog are Honda powered. So we are Honda converts, and thus the reason for ultimately purchasing another Honda product. We have never been disappointed. We would most certainly recommend this dealership and the above mentioned personnel for anyone considering a Honda automobile! Sincerely, Tim and Marilyn Campbell
read more

Sales (New)

MrWmDSmith
Purchasing a new car and the sales person JOHN McDONALD provided superior service. He was knowledgeable on the product, friendly and not pushy. John was very patient and resourceful as we reviewed the various financing alternatives available. The new car sales manager BEN HARTMAN was also involved in a friendly and professional way and he was very supportive in assisting the closing of the sale. As John delivered the car he was very helpful in detailing and explaining all the new car technology. This dealership is comprised of top notch professionals that are committed to providing a "wow" car buying experience. YOU DESERVE A 6 GOLD STAR RATING! We will be "customers for life"!
read more

Sales (New)

mlmackay1
John was very accommodating and timely. I was very pleased with the how everything was handled so quickly once I made my choice of vehicle.
read more

Sales (New)

carbuyer1414
Dave heard our concerns and helped with all aspects of the sales process. He is very knowledgable about the vehicles and helped us get the deal we wanted.
read more

Sales (New)

sandrasue22
Dave came in on his day off to complete our transaction but never once did I feel rushed. He was thorough when it came to showing me how everything worked plus some pretty handy tips I was not aware of with my previous Honda. He said "feel free to call me at anytime night or day if something comes up or if you just have a question." What a pleasant purchase!
read more

Sales (New)

drlizzie
The friendliness, cooperation, and respect demonstrated by this dealership is a rare find in today's world. I was able to agree on a price before coming to the dealership, there were no gimmics, and the sales representatives appeared to work together cooperatively instead of competing with each other. I purposely drove almost an hour to go to this dealership because of its customer service rating and I was not disappointed.
read more

Service

mikhailidim
Guilty, I had have to say my thanks to Germain Honda of Naples while ago. I've got a recall from Honda Motors and scheduled appointment for my good old CR-V 2005. I had other issue with power windows I decided to kill two birds with one stone. Well, job was done, my car with me and price tag was exciting (in positive meaning). Lee thank you very much, I appreciate your help and patience. We definitely will have business again.
read more