My CR-V was due for service. I called Germain Honda to schedule the service which was handled easily and professionally. On arriving for the service, I was promptly met by the service personnel who took over the processing. I was told the auto would be ready by a certain time...and it was. No delays, no issues. The facility itself is very clean and well appointed. Excellent service.
Claude Babineau is a world class service director. Start to finish kept me up to date with my Honda. Great guy with greater skills. Love this dealership service department. I will not go anywhere else. Thank you Claude Babineau !
This is a great and honest dealership. I really appreciated the help and service of Angel Miranda, Audrey, and Anthony. You should buy your next car here!
Tremendous team. They are the best, hands down. Wonderful experience. Very pleased. Will not disappoint. Very down to earth and reliable. Don, RIchard and Abraham are all awesome and accommodating. Thanks for everything guys! Matt A. Love the car btw...
Jol is very helpful
Soren was very helpful. We to see a used vehicle but it did not impress us very much. He then showed us a similar vehicle and we were sold on it right away. He was very patient and helpful with us. I would recommend coming here to a friend.
Such a great experience. Service was done quickly and the staff was so nice.
Jeanne Smith and Mona Janjic ( finance ) were amazing! I would highly recommend Germain Honda of Naples if you are looking to purchase new or used car.
We had wonderful service while recently buying our new 2022 Insight Touring. Thank you, Dee.
I recently purchased a brand new 2021 Honda Accord Sport from Germain Honda of Naples back in April and had the most fantastic experience. I am leaving an additional review for my recent visit to their Service Department. Wow. I worked with Frank Silva and he was amazing. Not only was he patient and thoughtful, he really went out of his way to walk through every step of the process and went the extra mile when it came to checking in on my car. He called me directly to let me know the update on my car within a few hours ...
Josh could not have been better at what he does!!!! However I called him back to say rattle sound still remain and asked if I should bring it back or just forget it! Received no reply!!!
My sales man Trent was very polite and professional. He worked with me to get a good deal on my new accord. Very helpful with answering several questions about my new accord.
Always top notch service. Jim Walgreen was excellent, I’ve been lucky to have Jim the last two visits.
El agente de Venta Rey Santos fue muy amable y de gran ayuda durante mi estancia con los documentos y gestion de venta.
Recently purchased a new Honda Civic Sport. Gabriela Ledezma was our sales rep and she went above and beyond to ensure everything went smoothly and that we were happy! The lobby of the dealership was nice and clean and everyone was very pleasant. Definitely would recommend!
My salesman is Rey Santos, I highly recommend you choose Rey for your vehicle purchase. He is a complete pleasure to do business with, he saw to every detail. He treated me as though he had all the time in the day... Take the ride to Naples and let Rey handle your purchase.
Good parts service staff.
Dave doden did a good job when I recently went in for a problem without a reservation. I was in and out within an hour and everything is fine.
I had an excellent experience when buying my new Honda Civic. Mike and Kevin were very pleasant to work with and helping me get my new car. I love it so much. Definitely the place to go if you're in the market for a Honda!
My wife and I can’t say enough about Trent our sales advisor at Germain Honda. He went above and beyond to make our purchase experience a memorable event. We highly recommend if you’re in the market to purchase a new vehicle our sales advisor Trent. What a fine young patient man. He took the time to explain all the latest features on the car.
I am so pleased at the service attention I received from David Doden. He got me in quickly and ordered the windshield wiper motor replacement that was needed. This repair was completely under warranty, which was a great surprise to me!
Standing ovation👏🏿👏🏿👏🏿👏🏿👏🏿👏🏿 for Gabriella from Germain Honda of Naples. She deserves it!!! Yes she deserves it. In 3 days Gabriella and the team of Germain Honda helped me to find a nice car, Honda Civic 2018 sedan, despite their stock ruled out. The quality of service she offered was excellent. Guys, you know what touches me in the bottom of my heart is because she drives to my work to show off the car to me. She is amazing. Like I said before, in 3 days the deal was made and I hot my car. Gabrielle is a superstar. Keep going and the ...
Great service 😅 Joel Schuchmann was the service Advisor that help me. I was very impressed with the service and will return. This was the second time he has help me.
Joel did great job. Shuttle so helpful. Alacarte menu texted to me for items I approve and decline is brilliant. Great job by all!
Maria Castro was excellent with the sale of my car to Germain Honda. She made to process smooth and seamless.
We had a wonderful first experience as a first time Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even got my wife’s Prius into the Service Department without an appointment to find out the cause of the terrible smell in her car. It turned out that rats got into her car. His Team took care of the problem and also did excellent work on our Honda Ridgeline. David explained the work to be done and the cost to do it. He also gave us an excellent ...
I received excellent service when I went to get my car A/C fixed. Santos Vargas met me in the car bay and explained the whole process of what would happen as they tried to diagnose the problem. I waited in the very comfortable waiting room (which was stocked with snacks and water), and was even able to do some work because of the free WiFi. Santos updated me frequently as the team found the problem and started working on a solution. I left with working A/C!
Fast service. Easy to pull in bay and out in less tha. 10 minutes!
service department, very helpful rep Joel S helped me great service. Fran k
Seref Denizeri was very helpful and knowledgeable! He is the best! Very patient and easy to work with!
My service was covered by my extended warranty. Mr. Santos Vargas made sure I understood what repairs were needed. Good as new!
We recently leased our third car from Germain Honda. The dealer ship is always very We recently leased our third car from Germain Honda. They are very courteous and professional. Trent was very easy to work with. He was able to get the car we wanted within a day at a price we felt was very fair. This is our first Pilot and it is a great car.
I was pleased with my visit and the fact that they listened to my concerns and addressed them.
The team was very straightforward and was able to work with me. The experience was great. Gabby, Anthony, and Joe made the process very smooth, which is always appreciated!
Jim was more than helpful. He arranged a loaner car when mine needed to be kept overnight. The service was good. Staff was amazing.
Jim Walgreen was extremely helpful and helped make my service appointment a more enjoyable experience.
The advisor Santos Vargas listened to my problem with my 2015 Civic. The service solved both of my problems at minimum cost.
Excellent customer service!
My Client Advisor Gabriela Ledezma was excellent to work with through the entire sales process and aftercare.
Just want to say I had awesome experienceat I had a pleasure to meet Gabriella ledezma. She made my buying a car so easy and pleasant highly recommend it
On my visit Claude B was my representative he was nice and excellent answer all my questions and made me feel at ease good job
Excellent service! I was very impressed with Santos, our service advisor.
Attentive, friendly & timely service. Frank Silva is always very helpful and gives great advice.
I had a great purchase experience buying my car from Germain Honda. They were wonderful to work with even though I was an out of state buyer. A+ Highly recommend.
Joel Schuchmann is the nicest young man I have ever dealt with at a dealership .. he made sure I knew everything that was going on with my car and called me a few times a day. Very pleasant and professional. I was very very pleased with the service not only by him but your dealership
I brought my 2018 Honda CR-V in for routine maintenance (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recommended services for my vehicle, to which I declined and he respectfully didn’t push those services. That was very refreshing compared to other dealerships and service advisors I’ve been to in the past. He also regularly updated me on my vehicles progress, which was great! There was a bit of a wait time for the oil change and auto spa services (a little over 2 ...
Jeanne Smith helped me find the perfect car, color, and trim level that I was looking for in my next vehicle. She made sure all my questions were answered and went above and beyond in making me feel comfortable and happy with my car-buying experience!
When I mentioned to my friend that I was soon to turn in my lease car at Germain she was quick to say oh you must ask for Seref. What a pleasure to meet Seref Denizeri! He was so professional and made the transaction so easy. I love my CR-V! Thanks Seref.
David Doden, Service Advisor, was extremely pleasant and professional. He was able to get my car in right away, which helped me out tremendously.
My last visit I had Jim Walgreen as my service representative. Jim was patient, kind and thorough..and represented Germain Honda well. Thank you Jim
I was satisfied with the job done on my Honda, dealing with Joe was good , he explained the process throughly ,Thank you Joe Triola
The Service Department and Dave Doden always provide excellent care in a short amount of time. They exceed my expectations.
Great, fast service. Had a recall on an airbag and they completed the service on time!
It was the most painless experience I’ve ever had great sales person Seref Denizeri thank you so much for caring at this time thanks again
David Doden was the Serve Advisor who greeted at the Service entrance and came to guide me through the return to my car. He was the best Service Advisor that I have encountered. Along with Cesar Hernandez. the technician. my CRV was serviced in under an hour. I am very impressed with the quality of the people at Naples Honda and of their efficiency in caring for my car.
The gentleman who took my car in was so kind. He indicated the service dept. would need my car for one hour and he was right on. Great waiting area with coffee and tables that were 6 ft. apart. Very impressed!!
I needed to sell my car and Germain Honda gave me the best possible price. Maria Castro was professional, helpful and pleasure to deal with. Great experience.
Always excellent service !!!! Thank you Frank Silva for the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you
Yet me and my six-year-old son had an amazing inexperience experience they had snacks for my son every every employee there helped keep an occupied Everybody was understandable they got a lot of paperwork out of the way due to me having my son there Just all around in amazing staff I'd like to point out one in particular is particular Gabriella ledezma She went above and beyond to get me the price for my my vehicle which she did just just we couldn't come to on on the truck purchase just but that is on my end ...
Good service and very friendly
My husband and I recently bought a Honda Odyssey from Germain Honda. We were incredibly pleased with Mike Rojas as our salesperson..he helped us find exactly what we wanted but wasn't pushy or overbearing which has been our experience in the past. Everything was communicated clearly with no surprises. I haven't had to use their service department yet but I'm confident that will be a pleasant experience after everything I've heard.
Super friendly and patient, I want quite sure what I wanted and we worked together to get me into the car that meets my needs!
I sold my car to Germain Honda. I was not buying another vehicle, only selling my car. I used the “cash offer” element of Kelly Blue Book to get an online value for my car and get a Cash Offer. Maria, of Germain Honda contacted me quickly to invite me to bring my car in to confirm it’s condition and receive my Cash Offer. Maria met me at the dealership and guided me through the process. Maria was very knowledgeable of the process and quickly put me at ease. Maria and Germain Honda treated me honestly and fairly. Within 2 ...
I was working with Jordan. He is an awesome salesman! He was able to answer all my questions and if he didn’t know he always came through with the answers. If you want a great salesman ask for Jordan!!
Absolutely wonderful. Jeanne Smith, who represented us was one of a kind. Definitely recommend Honda of Naples fla to anyone looking to buy or lease a car.
Very impressed with Mr Santos Vargas, your customer advisor, and service performed. He was attentive, considerate. Service was able to identify the problem and fixed it.
I went into Germain Honda at the end of the day on Saturday with a clear picture of what I wanted and needed for my family. Trent was extremely helpful in showing me options that fit that and my budget. Trent was friendly and helpful the entire time. While we had a slight confusion before I finished signing, both Trent and the manager worked diligently to rectify the situation. I would definitely come back to this dealership and work with Trent again!
We were southbound on Livingston and we developed a flat tire. Not sure what to do, we pulled into Germain Honda of Naples in our Mercedes 550 SL. They immediately helped us (never a customer there), evaluating the situation and filling the other three tries with air. Their tire expert determined a leak near the rim. They checked to see if there were any tries on location they could use and there were not. They called the Mercedes showroom and found a tire. In the meantime, my wife and I had a nearby important meeting. They shuttled us there (John was ...
Well I went to the dealership to get a scheduled oil change,Anahi had texted and called to request an appointment for the same time to discuss the possibility of trading mine in,as used cars are in high demand.at this time.Ha,I thought,what could it hurt to listen..i came home with a beautiful new CRV. I'm thrilled with it and I have new friends in Anahi and Audrey..wonderful all round experience.A perfect 10.
These guys are very professional and perform excellent service to maintain your ride👍😁👍
Best people around
Wonderful service and pleasant experience with the staff
I was having trouble starting my car. I made a morning appointment for a vehicle check. Joel greeted me and assisted me with my service and obtained a ride to my work for me. They apparently got my car in early because the call that the car was ready came before my actual appointment was scheduled for service. The battery was defective and was replaced at no charge. I declined the need for a shuttle pick up because I had a ride. Joel is very professional and wants the best for his customers.
Great deal, excellent customer service
The TEAM (beginning with Gabriela) at Germaine Honda of Naples was outstanding! It was a very professional transaction with a personal touch as well!! I highly recommend!
The personnel at Germain are courteous and efficient. We appreciated Jason, Dee and especially Mona. It’s the second car we purchased from Germain and we will be back.
Gabriella at Germain Honda in Naples was personable, competent and very patient as we are in our 80’s and leased a new CRV Hybrid. We give her a 10! Mary and Bob Randall
Everyone is super nice, from the ladies when you first walk in, to Steven in sales, to Daniel in service, Kevin in financing. They helped me get the car I wanted. Another plus is they are dog friendly! I came for my first oil change not knowing if I could bring my pup inside or not. But to my surprise they have dog treats and a water bowl available.
Seref Denizeri and the staff at Germain take the stress out of buying a car! Excellent customer service, from start to finish. I would recommend Seref to family and friends without hesitation. Thanks, Seref!
Since 2019, My family and I have purchased 5 cars from Germain Honda and it is all due to the excellent efforts of Seref Denizeri. Seref kept me from walking out of the dealership as I was told by a manager that Germain Honda could not help me with my purchase of 2 cars for my daughter and myself. Seref invited me to sit down at his desk and tell him what my daughter and I were looking for. There are not enough words here to explain why we love to work with him except to say that as long as we can ...
Great experience, pleasant, no pressure, plenty of knowledge about the vehicles, thank you. Soren García was really nice to deal with, hope next time I come back, he’s still there.
Excelent service, Anahi is the best seller in that places!
Frank joseph is the best service adviser