Customer Testimonials
I would like to thank Shanyne Biltz for his kindness and expertise shown to me on Friday September 25. He very willingly helped me even though the service center was closed. He went over and beyond his duty. Thanks again for your help. An amazing person and mechanic
Thank you to Mike Carbonia and the Team at Germain Honda of Naples. Mike C. is the Best! Quick answers and knows everything about my 2026 Ridgeline! A First class experience!!!
⭐⭐⭐⭐⭐ Exceptional Experience with Seref!
Seref’s card says “Council of Sales Leadership – Elite,” and after my experience, I understand why. From our first phone call, he was professional, patient, honest, and always attentive.
When I finally visited Germain Honda of Naples, Seref listened carefully to exactly what I wanted and respected my terms without ever pressuring me. After several hours, it looked like we weren’t going to be able to make a deal, and I was ready to leave. But Seref said, “Let’s go outside one last time and find the car of your dreams.”
Believe it or ... Read More Google - Sep 23, 2026
⭐⭐⭐⭐⭐
Exceptional Service – Chris Elan
This is my second time bringing my vehicle to Germain Honda of Naples for service, and both times Chris Elan has provided an exceptional experience. Chris is always professional, patient, respectful, and genuinely takes the time to listen and help.
During my second visit, I happened to mention to Chris that I was thinking about changing my vehicle. Even though that wasn’t the reason I was there, he went out of his way to connect me with one of the sales professionals at Honda. That simple conversation ended up becoming something much bigger than I ... Read More Google - Sep 23, 2026
Great customer service by Victoria and Steve
I was treated like I was a big deal . I love my car and I love the whole buying experience with my sales girl Veronica. I’m so happy . Germain has upped their game. Thank you ! Every department . Veronica , Anthony ..Angel and Albert were beyond nice and gracious.. thank you Germain Honda staff. So happy. Veronica is the Best.
Our sales person JUNIOR was wonderful. JUNIOR had a lot to do with our decision to purchase our 2026 Passport from Germain Honda. Also a wonderful representative of Germain Honda was Anthony in Finance and Service Advisor Albert Checo.
Always accommodating and efficient. I will send others here as well. Friendly staff. Great place.
We were very fortunate to have Junior as our sales person. He is incredibly knowledgeable about the Honda vehicles, specifically the Passport. I would recommend him to anyone! The rest of the staff we met including our finance manager, Anthony are very competent and helpful. It was a good experience.
What an amazing experience we had at Germain Honda of Naples! From the moment we arrived, we felt welcomed and taken care of.
Veronica was absolutely awesome! She was incredibly knowledgeable about the vehicles, answered all of our questions, and was so friendly and patient throughout the entire process. She truly made the experience easy, enjoyable, and stress-free. She even took the time to help set up the car when we finished the sale.
Luis was also great! He really took his time, listened to what we were looking for, and worked hard to find us the best deal possible.
... Read More Google - Sep 2, 2026
Trent and Luis were and are phenomenal! From the moment I walked into the dealership until the moment I left and even thereafter, they were and have been extraordinarily helpful, friendly and professional. They made trading in my old vehicle and purchasing a new vehicle simple and expeditious. I didn't feel like I was rushed into making a decision and I felt as though I could trust both of them and making the deal work for me. Thank you both for all of your help in this process!
I went to Germain for an oil change on my 2025 Odyssey. It was checked in with 33,410 miles. I’ve always appreciated the multi-point inspection the tech performs, tire tread condition, fluid levels, etc. I was told that the brake fluid needed to be changed, and was told normal maintenance for that is 30,000 miles. A red flag went up in my mind, so I denied the service. An easy online search indicated that brake fluid needs to be changed every three years regardless of mileage. That’s from corporate. The cost of the change would’ve been just over $200. A waste ... Read More Google - Aug 22, 2026
Very busy, very efficient with plenty of staff in the different departments. Should have gone here years ago. Steve Zaremba my service advisor was a 12 out of 10. Thank you for taking care of me and my 3rd Honda CRV
Nice place clean and friendly Will return for service again in the future! Thank you
We have leased and purchased 6 vehicles from Germain Honda. Seref has been our salesmen the entire time. That guy is an absolute gem. The entire team, top to bottom is first class. Thank you for the great deal on our new Passport Trailsport Elite.
Lennon took care of my car from the beginning .. He takes his job really serious and he kept me posted when car will be ready also very knowledgeable, answered any questions Very professional
Was in recently for an oil change/tire rotation and Shayne took such good care of me!! He was SO attentive and informative and made me feel very taken care of!! He made sure that an issue I had with my tire light was resolved, even following up with me to ensure that things were still going well! I appreciated his consideration and work ethic so much. I will be back when I need work done and will definitely ask for Shayne!! 🙂
(Translated by Google) The first salesman was awful, he left us waiting, then a young woman arrived, I think her name was Sofia, she showed us several options until we made a purchase. (Original) El primer vendedor nefasto, nos dejó esperando, luego llegó una jovencita llamada creo que Sofía,,nos mostró varias opciones hasta llegar a la compra.
I had an outstanding experience with Germain Honda, and I especially want to recognize Veronica for making the entire process so enjoyable. I generally hate dealing with dealerships, so I went into the process expecting the usual stress and back-and-forth. Instead, this turned out to be one of the most positive car-buying experiences I’ve ever had. From my very first inquiry, Veronica was incredibly responsive, transparent, and genuinely easy to work with. She answered all of my questions promptly, kept me informed every step of the way, and never made me feel pressured. Her honesty, professionalism, and communication made ... Read More DealerRater - Jul 31, 2026
Andre really went above and beyond to make sure that I got the car I wanted in a price range that works for me. I love my new 2025 Honda HR-V! He even brought out the bow for my boyfriend and I to take photos with my new car when we closed the deal. Thank you for making this such a seamless experience.
Highly recommend Germain Honda of Naples! From the moment we walked in till the time we left we were treated like family. The receptionist, salesman and business manager went above and beyond and met all our needs! The atmosphere was comfortable and inviting. We live in Ft Myers and it is definitely worth the short drive to go to this family owned dealership!!
Kahl Magee was our sales advisor and did an excellent job while selling us a Honda Passport. Kahj is personable, knowledgeable, has the customer in mind with all he does.
I’ve had the pleasure of working with a few dealerships and Germain Honda easily ranks at the top! I can’t say enough good things about James, Anthony and Felix! They made the entire car buying process extremely easy and smooth. The over the top communication and friendliness of these three are what car buying should be. I have no doubt this won’t be my last purchase from this great dealership.
Had a very positive experience with Trent Dixon and would do business with him every time
I couldn't be happier with my experience, thanks to Hugo Mercado and Luis Arroyo! They truly made the whole process so smooth. They both were honest, patient, attentive to detail and extremely thorough! Their professionalism from start to finish was a solid 10/10!
Logan is a knowledgeable service advisor with a great future ahead. Thank you for helping me with my old Honda Fit and keeping it on the road!
Yaremis Torres was our service rep and she did a great job. Very professional and answered all of my questions.
We worked with Devin and he was top-notch. Great attention to detail and was fully transparent. He made the process of selling our vehicle simple and easy.
Brain Figueroa was an excellent sales provider. Speaking both Spanish and English was a plus. He found us the car we wanted - off site- and had it delivered to us within the week. He’s the best. 5 stars.
This dealership is brand new, very clean, very professional and they do good work. They listen to me as a customer and do exactly as I ask, and they take care of me with no hesitation. The prices are a little bit high if you have to pay in your auto warranty, but the dealership in All is very very good and my service advisor. Chris Elon is excellent. He should be the manager. He is very professional very personable very knowledgeable and aim to please in every way I love this guy.
Luis Rameriz was very helpful, patient and professional. We would recommend him to our family and friends. Thank you for assisting us.
I had a fantastic experience at the service department, and Yaremis Quintana made the entire process absolutely stress-free! She is incredibly professional, knowledgeable, and genuinely cares about her customers. She kept me updated every step of the way and ensured my car was serviced quickly and perfectly. Highly recommend asking for Yaremis for top-tier customer service.
Took my vehicle to Germain Honda for routine service. I was met by Christopher Elan, service advisor, as soon as I pulled in. He was extremely polite and professional. He explained the process. He went over the services recommended. He followed up with me as I waited, and he again went over everything they did and recommended after completion of the service. He was outstanding.
Soren Oliva did a great job with getting the deal completed and was really easy. Great Job...thanks
Christopher Elan who helped me was very helpful kind and informative. Provided transportation for me so I didn’t have to wait while the maintenance was being provided.
My experience at Germain Honda was nothing short of wonderful! I was treated like royalty the entire time I waited for my car to be serviced. Ann delivered exemplary customer service in that she saw me outside and went out of her way to hand me an umbrella while I was taking a walk. Chris, my advisor, went out of his way to let me buy drinks from the break room vending machine, as well as being super patient with me as I asked all my questions. If this isn’t exemplary customer service, I don’t know what is. ... Read More Google - Jul 8, 2026
Sales rep Luis Ramirez was professional, knowledgeable, friendly and listened to my opinions and questions. My experience exceeded my expectations - very much a pleasurable experience. I would recommend Germain Honda and Luis Ramirez to family and friends.
Chris was friendly and knowledgeable. Explained what needed to be done, and the work was done as stated and for the price quoted.
I arrived early, but Albert Checo got me in right away and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the service. I had questions unrelated to the service and Albert was able to walk me through them all. I will definitely continue to use. use Germain Honda Service Department and Albert Checo !!
I’ve been a Honda customer for about three years, and from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidating bringing my vehicle in for service. Albert always takes the time to explain what needs to be done, answers all of my questions, and makes sure I understand everything before any work is completed.
I’ve known Albert since high school, and he has always been professional, patient, and genuinely caring. Since I moved to Lehigh in October 2025, he also understands that I ... Read More DealerRater - Jul 4, 2026
Bought a 2023 slightly used Toyota rav 4. My salesman Jake G was excellent he went above and beyond to get us the price that we were looking for. Everyone treated us fantastic was overall a great experience.
This Honda in particular has been my favorite car buying experience ever!! They were so caring and adamant about getting me into something that was perfect for my budget. And I MUST give a HUGE shout out to my buddy Felix!! He is definitely one of a kind, and I promise you that he is delicate and one of the hardest working young men that I've had the pleasure of working with. ☺️ He deserves a raise 😉🤑🤙🏽 If you're in the area and are in need, check this dealership out 💓
I had an emergency with plastic? splash guard underneath the Front end that got torn down and dragging the pavement when parking at a cement curb they were able to take me in right away and fixed it so that I could make the long 30 mile drive home
Excellent service. Logan Clark is very professional and informative whenever I come in for services.
Thank you so much, the service was amazing. I definitely will be coming back next time.
Albert Checo is extremely professional and truly prioritizes client’s best interest. Great experience with him as always.
I just wanna take the time out and say thank you to Steve zaremba My service advisor who had helped me today thank you so much. He did an excellent job and letting me know what I needed for my vehicle.
Entire staff was very professional during the purchase of our vehicle. Osvaldo Salazar was our sales representative, who answered all our questions during our trade in and purchase. Ozzy was very easy to work with during the entire process. We are enjoying our "new" 2024 Passport! Thank you!!
Service occurred as scheduled and proficiently. Chris Elan was friendly and easy to work with.
I had an excellent experience at Germain Honda thanks to Soren Olivia. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. What I appreciated most was his no-pressure approach. He answered all my questions honestly, provided the information I needed, and allowed me to make my decision without feeling rushed or pressured. Soren made the entire car-buying process smooth, stress-free, and enjoyable. If you're looking for a salesperson who truly puts the customer first, I highly recommend asking for Soren Olivia. Thank you for the outstanding service!
Dealership is reliable and honest.Christopher Alan helps me out with excellent customer service care . I trust him totally … Ty
Callie went the extra mile in her service for me. Checking everything that was needed. Excellent performance by her. I really appreciated her help.
Kaio Desouza was my sales representative he was very responsive to my questions and up front with no surprises. First class operations I will do business there again and recommend to anyone looking for a great car buying experience
Friendly professional not overly aggressive knowledgeable a pleasure to work with Willing to negotiate a fair price.
We had a great experience working with Veronica! From start to finish, she made the entire car-buying process smooth and stress-free. Her follow-up was excellent—she stayed in touch without being pushy and made sure all of our questions were answered promptly. The transaction itself was seamless, and thanks to her efficiency and organization, we were able to get our new car quickly without any hassle. Veronica is professional, attentive, and truly cares about her customers. Highly recommend working with her if you want a smooth, easy car purchase experience!
Great service.. and the service advisor was Callie Brannon.. she went above and beyond She needs to be recognized by Naples Honda…
I just got my first certified car from Germain Honda, and I couldn’t be happier with my experience! My car is almost brand new with only 48,000 miles, and the entire process was amazing from start to finish.
Anthony helped me so much from the very first phone call. From the moment I arrived, he made sure I was taken care of and never stopped helping until everything was completed. What I appreciated the most was that he truly cared about what I wanted and what I could realistically afford. He listened to me, worked hard for me, and when ... Read More Google - Jun 2, 2026
Excellent professional service from all.
Alejandro helped me find the perfect vehicle for me quickly and efficiently! Thank you all for your help and support.
My experience was once again very good Chris once again took care of me. I did an awesome job with communicating and letting me know life updates.
I was very satisfied with the service I had at Honda services .and I thank Logan Clark .
Very well run service department. Logan Clark took care of everything, also advising me of a small recall that needed to be attended to.
I don't leave reviews, except when customer service is exceptional or, as often the case, not-so-much.
I recently purchased a used car from Germain Honda of Naples Florida ... let me start with I avoid dealerships. My experiences, so far, had been terrible; a hassle for this, more costs for that...you get the idea.
My Germain Honda experience was nothing like that. Their people seem to take customer service seriously; easy to work with; accommodated my demands and worked with me to lower the final price.
My assigned "client advisor," Veronica Dattwyler, made the process painless. She ... Read More Google - May 19, 2026
Smooth experience, the sales team were really helpful. I got a really good deal. Highly recommended.
Thank you, Alain Diaz and Luis for all your help throughout the process. We really appreciate your patience, professionalism, and the time you took to answer our questions and making sure we left satisfied.
Top tier sales men! Kahj & Anthony were amazing! Everyone was so helpful & knowledgeable! They went over & beyond helping me get into a better car! My new car drives like a dream..which is exactly how my experience felt! Thank youuuu! 👏🏼👏🏼👏🏼
Phenomenal experience here at Germain Honda of Naples. Trent and Luis were excellent; no pressure, considerate, and helped me get into the car I wanted! 10/10, will be back for my next car and would recommend to anyone!
(Translated by Google) Super friendly people, I didn't feel pressured at any time, they helped until the very last moment. Hugo was very attentive and kind. (Original) Personas súper amables, no sentí presión en ningún momento, ayudaron hasta el último momento.. Hugo gran atención y amabilidad ..
Organized flow of traffic of cars arriving in the service area. Easy to get appointment for service.
Germain Honda of Naples treated me very well--They were not pushy and we were out the door with our Odyssey in 2 hours--including the test drive--we also got a very competitive price
Excellent customer service provided by Logan Clark. He kept my husband updated concerning the service if the car and items to be repaired.
Albert Checo is your greatest asset to the company. He is compassionate understanding, knowledgeable, and very gracious. He listens to his customers. He hears what we are saying and takes pride and doing the job the right way I will continue to use Honda and recommend to all my friends as stated again. He is a great asset of your organization. Thank you for having him.
Our sales representative Veronica Dattwyler was very professional and accommodating. The entire experience was non pressured.
Chris was very attentive to our needs. The whole culture at Germaine Honda was the best I’ve ever seen at a car dealership.
Bruno Borda at Germain Honda was extremely helpful with my new Honda vehicle purchase. He is very knowledgeable and professional, I appreciate his expertise while assisting me with my purchase.
This is such an easy dealership to get your car serviced. I’ve always had great experiences here at Germain Honda. I’ve been working with Logan Clark for almost 2 years now and he always makes sure that I have a great experience. Keep up the great work you do Logan!
Sheref Danizeri from Germain in Naples was not only a salesperson but a confident who delivered 100% information to us and we were given information that qualified us to make a full informed qualified decision. His "people qualities" are over the top! I am a top producer for Century 21 AllPoints in Branford, CT and now Harborview Reality in Marco Island, FL and I know we have the BEST Honda agent Anthony Leli was so informed and 100% on his game. As a realtor I know your referrals are 80 % of your business! KUDO'S TO Sherwf and Anthony..you made a ... Read More Google - May 1, 2026
Christopher did a great job welcoming me and making the experience a pleasant one for my 2022 Honda CRV-EXL oil change. The only blip, and no fault of Christopher’s, was that there were two drips of oil on the front bumper and one on the hood. I was in and out in an hour and a half..
Great experience from the time we walked in the door! Drove away in a new car.
Our salesman, Trent Dixon was awesome. He was informative and professional. Our financial person, Anthony was excellent.
We were so pleased with the service we received at Germain Honda from Logan Clark with his great personality and professionalism. We look forward to returning to Germain in the future.
Felix Perez Client Advisor Rodrigo General Sales Manager they are amazing and very easy to work with them ..
Service visit last week went very well. No issues found. Comfortable that we are in good shape. Yaremis Torres Did a good job making sure we were taken care of.
I easily got a convenient appointment and I was not pressured by Albert Chego to have more ‘recommended’ services done that would have tripled my bill!
(Translated by Google) I want to express my sincere gratitude for the excellent attention, treatment, and service provided by Osbaldo Salazar. He is a truly wonderful person who helped my wife and me find and purchase the car we were looking for.
His professionalism, dedication, and customer focus made all the difference in our experience. He always puts the customer's needs first, which is greatly appreciated.
I wholeheartedly recommend him to anyone looking for quality and reliable service.
(Original)
Quiero expresar mi más sincero agradecimiento por la excelente atención, trato y servicio brindado por Osbaldo Salazar. Es ... Read More Google - Apr 27, 2026
Albert took care of me as always, service department has always met my needs and I’m grateful for that.
Albert Chero was very pleasant and knowledgeable, helpful in letting me know what needed to be done
Grandma bought a car from Lazaro Lopez at Germain Honda of Naples and the experience was great. The vehicle is perfect and the whole process was smooth from start to finish. Lazaro is a young guy with great energy, very transparent, and easy to work with. If you’re looking to buy a car, definitely ask for him. Highly recommend.
Kahj is a very nice client advisor.
Kahj great client advisor
Kahj was super helpful and made everything easy. Great experience!
Serif Denizeri and his team made my end of lease transaction seamless. I am looking forward to enjoying my new leased Hybrid Accord Sport! Thanks for all the support and help.
(Translated by Google) I felt very good with the person who greeted me and treated me very well; I give that guy a 10 out of 10. But I didn't feel good with the financier because for a car that was worth less than $30,000, he gave me a monthly payment of almost $900 and raised the price to almost $37,000 plus the deposit, and the car doesn't even have floor mats or a jack if you get a flat tire!
(Original)
Me sentí muy bien con la persona que me recibió y me atendió muy bien a ese muchacho le doy 10 de 10 ... Read More Google - Apr 22, 2026
I love this connection, and its vendors.