Customer Testimonials

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Google Aug 3, 2021

I needed to sell my car and Germain Honda gave me the best possible price. Maria Castro was professional, helpful and pleasure to deal with. Great experience.

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DealerRater Aug 2, 2021

Always excellent service !!!! Thank you Frank Silva for the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you

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Google Jul 31, 2021

Yet me and my six-year-old son had an amazing inexperience experience they had snacks for my son every every employee there helped keep an occupied Everybody was understandable they got a lot of paperwork out of the way due to me having my son there Just all around in amazing staff I'd like to point out one in particular is particular Gabriella ledezma She went above and beyond to get me the price for my my vehicle which she did just just we couldn't come to on on the truck purchase just but that is on my end ...

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Google Jul 30, 2021

Good service and very friendly

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Google Jul 30, 2021

My husband and I recently bought a Honda Odyssey from Germain Honda. We were incredibly pleased with Mike Rojas as our salesperson..he helped us find exactly what we wanted but wasn't pushy or overbearing which has been our experience in the past. Everything was communicated clearly with no surprises. I haven't had to use their service department yet but I'm confident that will be a pleasant experience after everything I've heard.

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DealerRater Jul 30, 2021

Super friendly and patient, I want quite sure what I wanted and we worked together to get me into the car that meets my needs!

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Google Jul 30, 2021

I sold my car to Germain Honda. I was not buying another vehicle, only selling my car. I used the “cash offer” element of Kelly Blue Book to get an online value for my car and get a Cash Offer. Maria, of Germain Honda contacted me quickly to invite me to bring my car in to confirm it’s condition and receive my Cash Offer. Maria met me at the dealership and guided me through the process. Maria was very knowledgeable of the process and quickly put me at ease. Maria and Germain Honda treated me honestly and fairly. Within 2 ...

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Google Jul 29, 2021

I was working with Jordan. He is an awesome salesman! He was able to answer all my questions and if he didn’t know he always came through with the answers. If you want a great salesman ask for Jordan!!

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Google Jul 28, 2021

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Google Jul 27, 2021

Absolutely wonderful. Jeanne Smith, who represented us was one of a kind. Definitely recommend Honda of Naples fla to anyone looking to buy or lease a car.

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Google Jul 26, 2021

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DealerRater Jul 26, 2021

Very impressed with Mr Santos Vargas, your customer advisor, and service performed. He was attentive, considerate. Service was able to identify the problem and fixed it.

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DealerRater Jul 24, 2021

I went into Germain Honda at the end of the day on Saturday with a clear picture of what I wanted and needed for my family. Trent was extremely helpful in showing me options that fit that and my budget. Trent was friendly and helpful the entire time. While we had a slight confusion before I finished signing, both Trent and the manager worked diligently to rectify the situation. I would definitely come back to this dealership and work with Trent again!

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Google Jul 24, 2021

We were southbound on Livingston and we developed a flat tire. Not sure what to do, we pulled into Germain Honda of Naples in our Mercedes 550 SL. They immediately helped us (never a customer there), evaluating the situation and filling the other three tries with air. Their tire expert determined a leak near the rim. They checked to see if there were any tries on location they could use and there were not. They called the Mercedes showroom and found a tire. In the meantime, my wife and I had a nearby important meeting. They shuttled us there (John was ...

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Google Jul 23, 2021

Well I went to the dealership to get a scheduled oil change,Anahi had texted and called to request an appointment for the same time to discuss the possibility of trading mine in,as used cars are in high demand.at this time.Ha,I thought,what could it hurt to listen..i came home with a beautiful new CRV. I'm thrilled with it and I have new friends in Anahi and Audrey..wonderful all round experience.A perfect 10.

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Google Jul 22, 2021

These guys are very professional and perform excellent service to maintain your ride👍😁👍

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Google Jul 17, 2021

Best people around

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Google Jul 17, 2021

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Google Jul 15, 2021

Wonderful service and pleasant experience with the staff

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Google Jul 15, 2021

I was having trouble starting my car. I made a morning appointment for a vehicle check. Joel greeted me and assisted me with my service and obtained a ride to my work for me. They apparently got my car in early because the call that the car was ready came before my actual appointment was scheduled for service. The battery was defective and was replaced at no charge. I declined the need for a shuttle pick up because I had a ride. Joel is very professional and wants the best for his customers.

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Google Jul 14, 2021

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Google Jul 13, 2021

Great deal, excellent customer service

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Google Jul 12, 2021

The TEAM (beginning with Gabriela) at Germaine Honda of Naples was outstanding! It was a very professional transaction with a personal touch as well!! I highly recommend!

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DealerRater Jul 10, 2021

The personnel at Germain are courteous and efficient. We appreciated Jason, Dee and especially Mona. It’s the second car we purchased from Germain and we will be back.

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DealerRater Jul 9, 2021

Gabriella at Germain Honda in Naples was personable, competent and very patient as we are in our 80’s and leased a new CRV Hybrid. We give her a 10! Mary and Bob Randall

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Google Jul 8, 2021

Everyone is super nice, from the ladies when you first walk in, to Steven in sales, to Daniel in service, Kevin in financing. They helped me get the car I wanted. Another plus is they are dog friendly! I came for my first oil change not knowing if I could bring my pup inside or not. But to my surprise they have dog treats and a water bowl available.

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DealerRater Jul 8, 2021

Seref Denizeri and the staff at Germain take the stress out of buying a car! Excellent customer service, from start to finish. I would recommend Seref to family and friends without hesitation. Thanks, Seref!

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Google Jul 8, 2021

Good people

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DealerRater Jul 8, 2021

Since 2019, My family and I have purchased 5 cars from Germain Honda and it is all due to the excellent efforts of Seref Denizeri. Seref kept me from walking out of the dealership as I was told by a manager that Germain Honda could not help me with my purchase of 2 cars for my daughter and myself. Seref invited me to sit down at his desk and tell him what my daughter and I were looking for. There are not enough words here to explain why we love to work with him except to say that as long as we can ...

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DealerRater Jul 6, 2021

Great experience, pleasant, no pressure, plenty of knowledge about the vehicles, thank you. Soren García was really nice to deal with, hope next time I come back, he’s still there.

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Google Jul 4, 2021

Excelent service, Anahi is the best seller in that places!

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Google Jul 3, 2021

Frank joseph is the best service adviser

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Google Jul 2, 2021

Always 5 star treatment at Germain Honda of Naples ! Joel , our service advisor was extremely professional . He took the time to explain everything and service was completed in a timely fashion and done the right way.

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Google Jun 30, 2021

Frank and the team were great with my service appointment.

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Google Jun 30, 2021

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Google Jun 29, 2021

Very efficient staff, addressed my needs in a timely manner. I will be doing my shopping here.

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Google Jun 29, 2021

Don't walk, RUN to Germain Honda for a great deal on your next car! And when you get there, make sure to ask for Juan Mendez as your sales rep, because he made for the best car buying experience we've ever had. I truly wish we could give an extra star, for how flawless our experience was! We bought our minivan remotely, because we were CRAZY specific in what we wanted for our family car, and Juan made the transaction seamless, while also going above and beyond to communicate with us as attentively as he would a customer ...

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DealerRater Jun 28, 2021

Thanks Jeanne. She knew what she was doing and was very helpful and personable. We are pleased with our new Pilot. Again thank you very much!

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Google Jun 28, 2021

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Google Jun 27, 2021

Santos Vargas helped me and I was very pleased with his service.

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Google Jun 27, 2021

I had an awesome experience at Germain Honda of Naples. I bought a new 2021 Accord and I absolutely love it. From the time I stepped in the door and met Joe the sales manager, to the time spent with Mona in the finance office I was treated well, everything was explained to me clearly and precisely. It was a very quick and easy transaction and extremely professional. I really appreciated the GM Jason taking the time to come out and thank me for my purchase and giving me his car in case I needed anything. I’ve visited the other ...

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Google Jun 25, 2021

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DealerRater Jun 25, 2021

Frank in service was excellent and everyone in the store helping my children as we waited in service. I can’t believe the cost of service either. I thought dealerships were expensive? Ha, best deal in town for your service no matter the make an model. Had new tires, oil, fluids, front end alignment, new headlights on a minivan. $800!!! Are you kidding me!! That’s less then the tires only anywhere else.

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DealerRater Jun 24, 2021

Sonia Rodriguez - Client Advisor - Hablo Español Great Experience she is top notch. Made the buying experience easy and felt comfortable speaking to her. Recommend for any person looking to purchase a Honda vehicle. 5 Star Service.

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Google Jun 23, 2021

Honda staff is amazing! I had to pleasure to work with Soren, he made the car buying experience super simple. He is very knowledgeable about the cars, took us on a test drive and explained every little detail in the vehicle... which made us love our car. Would definitely recommend everyone to go get a Honda from Soren! You won't regret it....

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DealerRater Jun 23, 2021

I had a GREAT experience with Germain Honda and Jeanne. Excellent and attentive service. Jeanne made our purchase so easy, She is knowledgeable, helpful, respectful and very personable. Our daughter is very happy with her new Civic !!

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Google Jun 23, 2021

Best car dealership ever. They are patient and keep you in the loop. As well as that great prices !!

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DealerRater Jun 22, 2021

luis arroyo was extremely helpful in purchasing my new car, he made it easy and stress free, he made my parents and i feel comfortable and provided great hospitality !

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Google Jun 21, 2021

Anahi was great, patient and super helpful. My experience was good as usual. I'm always happy erytime I need to go with them because they provide and excellent service

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Google Jun 21, 2021

Santos Vargas treated me well when I called in. Set me up with an early Saturday appt. and was done within the hour promised. Great service dept.

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Google Jun 16, 2021

My car purchase experience at Germain Honda was superb. Dale Harrell and Kevin Longwell made this transaction the best car purchase experience I have ever had. Dale had the car ready when I arrived for the test drive and could not have been more solicitous. Kevin made the paperwork process a complete pleasure. In addition, I had SmartShield applied to my car that evening and Dale and Kevin brought the car to my house when it was ready so that I did not have to wait for it or return to the dealership. They went above and beyond to make ...

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DealerRater Jun 16, 2021

Jeanine was very personable and made the process so easy to buy a new car. I would recommend anybody to Jeanine. Very good service she gave us thank you very much!!!

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Google Jun 15, 2021

Great customer services. Mr Santos Perez kept me inform of the work being done and showed me how to use some of the features of my car . He is a very nice person.

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DealerRater Jun 13, 2021

My service advisor was Joel Schuchmann and he was excellent. I could not have asked for a better experience. I left a previous auto dealership as I was extremely dissatisfied with the service and personnel, after having been with that dealership for at least 20 years. Joel restored my faith in auto dealership service with his knowledge, timeliness, efficiency, and ability to keep me fully informed as I waited for service. I could not be more pleased.

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Google Jun 11, 2021

Service was quick, efficient and polite. In and out in the quoted time. Not inexpensive but I have all the service done at the dealership I purchased from for quality purposes. Frank Silva was my contact.

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DealerRater Jun 11, 2021

Great experience handled my car buying experience with class Had an issue due to my wife not being with me and they took care of it with no issues

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DealerRater Jun 11, 2021

Absolutely great experience dealing with Germain . Gabriela Ledezma was amazing, very knowledgeable and more than helpful in our trade situation. Fully recommended and look forward to future dealings!!

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Google Jun 11, 2021

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DealerRater Jun 6, 2021

This by far has been my absolute best car buying experience to date. Seref Denizeri and the staff at Germain Honda Naples are the first in class when it comes to customer service. They took the time to ensure I got exactly what I needed for my family and you can tell that they genuinely cared. To go somewhere during this pandemic with safety protocols set in place and know that the staff did all they could in service and process made what is usually a daunting experience go through seamlessly. Seref Denizeri is a Senior Sales Representative and should ...

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Google Jun 4, 2021

It was an absolute pleasure working with Seref Denizeri at Germain Honda. This is our second time using Germain and Seref and both time they earned our business. We are life long Honda Loyalty customers and will continue to use and recommend Germain !! The beat everyone's price by a mile, they went out of their way to streamline the process, and made it a truly enjoyable experience. Thank you Germain and Seref !!!!!

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Google Jun 4, 2021

My battery went dead about 6 o'clock in the evening and I brought my van in the next morning without an appointment. They worked me in and replaced the battery which was still under warranty. The wait was about 1 1/2 hours which I felt was very good considering I didn't have an appointment. It is a well managed service department.

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DealerRater Jun 4, 2021

David Doden is excellent and takes real good care of us. The service manager, Claude Babineau, is always around if someone needs him and runs a tight ship.

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DealerRater Jun 3, 2021

Scheduled an appointment for an oil change at Germain Honda and David Doden had me in and out in less than one hour. I was pleased with his service and friendly attention to reviewing my car and explaining what future service may require attention.

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Google Jun 3, 2021

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Google Jun 2, 2021

Excellent service !!!

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DealerRater Jun 1, 2021

Germain Honda had excellent customer service!! Recommend to everyone. The sales rep I worked with was awesome, she had the best attitude and was super kind! If stopping by Germain Honda at Naples FL, work with Gabriela. Super friendly!

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DealerRater Jun 1, 2021

As always another excellent service experience at Germain Honda of Naples. Frank Silva and his crack team of mechanics and the customer lounge make the experience a painless one. Snacks, coffee and entertainment in a comfortable and pleasant environment while waiting are a major plus and asset. My car gets the TLC treatment and my Si runs like a top. Love the people, products and service at Germain Honda and I'll be back, Hey, when are we getting a Honda sports car? LOL☺

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DealerRater May 30, 2021

i was very pleased with gabriela ledezma she took an intrest in my prioritys and concerns never pressured myself or my wife to make our decision helped us every step of the way she had an honest approach not like other sale people i have had exprience with before we are very happy with our new lease i have been leasing hondas for over 20 years and i can honestly say this is the best treatment i have ever had hope gabby is there for my next lease.

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DealerRater May 29, 2021

Thanks Germain and Frank Silva for another great service experience. It’s so great to see an organization takes customer satisfaction so seriously. It works. I wouldn’t go anywhere else.

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DealerRater May 29, 2021

The website was very easy to use and provided all important information. I received a call from Soren Garcia and we discussed what model I was interested in. He called back with a price for a cash sale and I told him when I would be in to buy it. He had the car ready for me at the price quoted, demonstrated features and synced my phone to the car. The young man who handled further paperwork tried to sell me a repair insurance package but, when I said I was not interested, he continued with the paperwork. It went ...

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DealerRater May 28, 2021

My 2006 Accord with 206,000+ miles was brought into Germain Honda for evaluation and eventual repair. I was most impressed with the service, concern, and overall professional demeanor of Frank Silva. My air conditioning is now up and running. Frank went way beyond "the call of duty" to get things going! Thank you Frank and remember to "keep 'em on the short grass!"

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DealerRater May 28, 2021

Great Help finding the right fit for me and my budget. Helped get me the right monthly payment that I wanted. I did t plan on buying a car that day but she made it so easy

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DealerRater May 27, 2021

First and foremost, i'd like to give a shout-out to Gabriela Ledezma in sales. From the beginning, i got the feeling that she made a priority of my interests and my concerns in contrast to every other salesman/dealership around. Gabriela never once tried to influence my decisions as she allowed me to make my own judgments throughout the whole process; helping me when she can. I find that to be self-empowering, and arguably the key factor in my recent purchase. I want my comments to be distinct from the typical "excellent service, patient and polite" type ...

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Google May 27, 2021

Daniel Moisiu was a true friend and efficient in handling the service of my car The dealership is beautiful clean modern and quiet Thanks

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DealerRater May 27, 2021

I had a GREAT experience with Germain Honda and Jeanne Smith. Jeanne was the best sales person I've EVER encountered. She made it very easy to get what I wanted in a short amount of time. At this point I'll be back and I'll recommend Jeanne to my friends.

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Google May 26, 2021

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Google May 25, 2021

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Google May 25, 2021

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Google May 24, 2021

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Google May 24, 2021

My car had an occasional hesitation when I would accelerate. Brought it to David Doden at Germain Honda if Naples. Turned out it was the fuel injectors that needed to be replaced. Because it was a recall there was no cost to me. It took 5 hours but I was comfortable sitting in the lounge. I appreciate David’s attentiveness when I show up with a question.

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DealerRater May 22, 2021

Service is always great at Germain Honda. I have a 2012 CR-Z with about 62,000 miles. I have babied this car since I drove it off the lot. Germain Honda always respects my wishes as though they, too love my car as much as I do. Santos Vargas is my guy and I will continue to request him each time I return for service.

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Google May 22, 2021

My experience at Germain Honda of Naples was excellent. The entire team was extremely professional from the moment I walked through the doors. Anahi Quizhpe (my salesperson) was very accommodating with regard to scheduling my appointment and super knowledgeable and helpful in figuring out what vehicle would best suit my needs. I would recommend Germain Honda to anyone looking for a great buying experience!

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Google May 21, 2021

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Google May 21, 2021

Trent Dixon was my client advisor. I had walked in unannounced and he was polite, respectful and was very helpful. He did everything I asked and he judiciously followed up as a good salesman should. All in all a very favorable experience. Look forward to doing business with them again in the future.

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Google May 20, 2021

Fast high quality service.

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Google May 18, 2021

Brought my 2019 Insight in for an oil change, recall, and a few repairs. My service specialist Daniel was super helpful - he even saved me a bit of cash by bringing it to my attention that I hand't yet used my complimentary oil changes from back when I purchased at Germain. Can't recommend these guys enough - fast, honest, and effective service. Will definitely be returning.

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DealerRater May 18, 2021

It was a great experience buying a Honda Odyssey for my extended family. I am very grateful to salesperson Mike and finance specialist Anthony. They are professionals in their field. It was a great job. Thank you for your excellent work.

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Google May 18, 2021

It was a great experience buying a Honda Odyssey for my extended family. I am very grateful to salesperson Mike and finance specialist Anthony. They are professionals in their field. It was a great job. Thank you for your excellent work.

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DealerRater May 17, 2021

Dealership is in good location, stuff is friendly and do exceptional work . Place is clean . By snacks and coffee maker need add napkins. Disappointed that stuff wearing mask

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Google May 16, 2021

We recently purchased a Cr-V from Germain Honda of Naples. The customer service including attention to detail, vehicle advice, knowledge and communication of products, professionalism and a helpful, straightforward approach was excellent by both Seref Denizeri, Senior Sales Representative and Kevin Longwell, Finance Manager. It was an excellent purchasing experience!

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DealerRater May 16, 2021

On May 15th, 2021 I visited Germain Honda in Naples, Florida. I spoke with Jeanne Smith. Ms. Smith was Polite, Courteous, Knowledgeable, Respectful, and Patient. Ms. Smith was quite respectful of my financial parameters. In no time she and I reached a satisfactory Lease price. I was soon on my way home in a beautiful 2021 Honda CR-V. If you're in the market for an automobile I would strongly reccomend visiting Germain Honda, and sitting down with Jeanne Smith. Trust me you will Not be disappointed. Thomas D. Penberthy

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Google May 15, 2021

My friend looked use suv

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DealerRater May 15, 2021

Thank you Frank Silva for your amazing and patient help and service during my mother-in-law's recent car situation! We were extremely pleased with how it all turned out!

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Google May 15, 2021

Was not expecting the deal that I was offered at your dealership. I came there to compare your offer with Coconut Point Honda where I had leased my previous car. Looked you up on the internet where I worked with Juan Mendez initially. When I could finally come into the dealership I was met by Anahi Quizhpe who really helped me through the initial purchase as Juan was with another customer They were both very helpful and quite courteous. Overall I was very impressed with your staff and the deal I ended up with. Amazed actually. This was the best ...

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Google May 14, 2021

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Google May 13, 2021

Daniel was professional . He checked me in without an appointment and my Honda Odessey was ready for pick up just 2 hours later. Yay

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Google May 12, 2021

Friendly fun employees and lots of fine new and 2nd hand cars.

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Google May 11, 2021

Had a fantastic customer service from Frank Silva! Frank was very professional, friendly, and helpful. I have already spoken with Honda's manager on duty, but I cannot stress out enough how important it is to have a great team and people just like Frank. Thanks again!

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DealerRater May 11, 2021

Thank you Jeanne because of you I had a wonderful Mother’s Day present thanks for everything you awesome When you need a car Jeanne got you

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DealerRater May 10, 2021

We were very impressed by the professionalism and dedication at Germain Honda. Outstanding service from Austin and Kevin! Germain has earned our family as long term customers!

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