Customer Testimonials
We had a great experience working with Junior at Germain Honda! He was professional, patient, and very easy to work with throughout the entire process. Buying a new car can be stressful, but Junior made everything so much easier. He was responsive, understanding, and really worked with us to get to a price we were comfortable with. We never felt pressured, and he made sure we felt good about our purchase. We truly appreciate all the time and effort he put into helping us get our new Honda Odyssey. If you're shopping at Germain Honda, definitely ask for Junior! ... Read More Google - Nov 13, 2026
Kahj was great to deal with and was very helpful in assisting us purchase a new vehicle. There were no high pressure sales tactics, and I would purchase another vehicle from Kahn and Germain Honda.
Ok. It’s been a while since the last time I was reviewing a business but Germain Honda Naples deserved it today. I came for a complimentary oil change appointment that I got in a raffle and since I crossed the sliding doors at the service station EVERYONE was so welcoming and kind. Mind you that I drive a 2024 Benz so I don’t really frequent Honda. I was assisted by LOGAN CLARK and he booked my car for service and asked me to wait in the waiting room. I asked him how long it would take since I had ... Read More Google - Nov 12, 2026
I will not go anywhere else for car repairs/service. Ask for Steven if he is available. He is very kind and knowledgeable. I appreciate the excellent customer service ! Thank you!
Ronnie did a super job representing Germain Honda. He always had an answer to our questions. He took time to make sure I understood everything about our new crv.
John Kolek is an amazing salesman. Product knowledgeable friendly and very fair in negotiation. Even if you are not looking for a Honda stop in and see what John has available at Germain Honda.
Taken care of quickly and efficiently. Our salesman was very knowledgeable about our product. Would certainly check with him for our next purchase.
Carlos
Carlos 6/5
(Translated by Google) It's always great to find my car at Germain Honda in Naples, and it's even more great to receive such excellent service from Alejandro Bermeo and manager Ángel. I'm so grateful for their wonderful attention and highly recommend them! 😊😊 (Original) Es satisfactorio encontrar siempre mi carro en Germain Honda de Naples y es aún más satisfactorio tener la atención de Alejandro Bermeo y el manager Ángel, agradecida de su excelente atención, súper recomendado 😊😊
Everything went as planned. Chris Elan my service advisor explained everything to me and things went smoothly
The absolute best Honda dealership I have ever dealt with. Bought my car here and service it here only. Worth the trip from Fort Myers!
My experience at Germain Honda of Naples was superb from my initial contact after finding the car on FB through negotiation and signing the paperwork. John Kotek contacted me quickly through email and kept in touch with me by sending a video of the car and other pertinent info. I think the thing that impressed me most was the relaxed atmosphere at the dealership and the respect i felt from John, Ryan the sales manager and Luis in the business office. I spent 26 years in the car business so I am very aware of great customer service when i am ... Read More Google - Nov 2, 2026
The car buying experience was easy and they made a fair deal. Highly recommend Hugo Mercado.
I seriously cannot say enough good things about Junior and Anthony at Germain Honda!
I went into this whole process knowing my situation wasn't exactly ideal. I was already in a lease, had put way too many miles on my vehicle, and honestly wasn't looking forward to trying to figure out my next move.
Junior and Anthony were absolutely amazing from beginning to end! They were patient, upfront, and genuinely worked with me to figure out the best option for my situation. I never once felt pressured or like they were just trying to make a sale. They ... Read More Google - Oct 30, 2026
Brilliant service from Joseph and his team. Very smooth and efficient buying process. Got the exact specs I wanted.
I had the best experience at Germaine Honda with the young man that helped me name Junior. he was amazing. he was polite, respectful. he did not push anything on us. he helped me get exactly what I was looking for in a vehicle and for my trade-in. I really couldn't have asked for a better person to help me pick out a car. he was absolutely amazing and the next time I look for another vehicle which probably would be soon because my son will need one. I will be coming back to Junior. he was great. I ... Read More Google - Oct 29, 2026
I bought my first CRV back in 2019 and have had it serviced there ever since. Staff has always been professional and knowledgeable and never tried to 'over sell' me on services. I just bought a brand new 2027 CRV and had a very good experience, with excellent support from many of the sales staff. The process was fairly painless and I was able to drive away the same day in my new car!
Excellent customer service Veronica the sales person was awesome Audrey the financial manager awesome they both explained everything thoroughly the manager from Connecticut forgot his name lol was awesome Veronica knew that I had some hip issues that I explained to her. She brought the cars right to the front of the building so I didn’t have to walk to them. That was great thank you.
I enjoyed and welcomed the professionalism, The way the selling process was handled , the attention to detail And patience with the many questions I had. Very positive buying experience!!!
We had damage to a side mirror while traveling from Illinois. Drove into this dealership and waited a short amount of time and they attached a new mirror on our Honda Odyssey. They charged us a very reasonable price. Very customer friendly. The waiting room was stocked with snacks and drinks. Such unexpected good service and price!!
Anthony & Carlos provided excellent service & and made a deal happen that I thought would be impossible to achieve on my 2026 Honda Accord Hybrid Sport. From here forward they have my loyalty at Germain Honda on my future Honda purchases!
Always a pleasure to do business with Albert Checo! He is always very friendly greets you with a smile explains everything and keeps me posted on my car! Albert is one employee your company should be happy to have!
Everyone was very professional, accommodating , low pressure. Pleasant atmosphere. Our salesman, Junior, was pleasant and professional.
Logan Clark my service advisor is great and very helpful. Always detail explain all services done to my vehicle and answers all questions!
Junior was the best. Very helpful and easy to work with without pressure. Made sure everything was taken care of.
A few days ago, I found myself walking into the the show room without knowing that I was going to leave with a new car! Junior did an amazing job helping me with all the questions, concerns and doubts I had. He was very helpful, extremely professional and knowledgeable, he had the answers to all my questions! The fact that he was transparent and honest with me through the whole process made a huge difference !
If any of you are in the market to buy a new or used car, GO to see Junior ! He will be able to make ... Read More Google - Oct 10, 2026
great service. thanks for doing my oil change & tire rotation guys!!! will definitely be back, the girl at the desk next to the waiting area is so nice
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I had an absolutely fantastic experience working with Junior! He went above and beyond to make my deal happen and made the entire process smooth, easy, and—believe it or not—stress-free! 😊
From the very beginning, he was professional, responsive, patient, and genuinely committed to helping me get the vehicle and deal that worked for me. I never felt pressured or rushed, which made such a difference. He listened, worked hard to make it happen, and followed through every step of the way.
If you’re looking for a salesperson who will go the extra mile, communicate with you, and ... Read More Google - Oct 1, 2026
This was our fifth car from Germain.II like the dealership and the help is great. This time we worked with Veronica. She was excellent and went over and above to make sure everything was perfect.
Wonderful, patient, thorough, and prompt attention from the moment we arrived until completion of the transaction. Trent was extremely helpful, knowledgeable, and accommodating given our limited schedule and availability. Overall, our experience was excellent and we would certainly shop for a new or used car here without hesitation.
Very positive experience. Staff professional business attire, they look at you in the eye when you talk and immediate ownership of your car issue. Convenient shuttle too. I can’t believe the difference in customer service compared to 3 years ago. I was very disappointed back then not anymore. I love this dealership and I’ll make sure I’ll pass the message to my friends too. Thank you Germain Honda
Steve and the team were great. Honest and professional
I would like to thank Shanyne Biltz for his kindness and expertise shown to me on Friday September 25. He very willingly helped me even though the service center was closed. He went over and beyond his duty. Thanks again for your help. An amazing person and mechanic
We had a great experience with Mike at Germain Honda. Friendly, not pushy and was there to answer all our questions. The test drive was informative and sold us! Whole experience was great and we left with a 2026 CRV Hybrid.
Thank you to Mike Carbonia and the Team at Germain Honda of Naples. Mike C. is the Best! Quick answers and knows everything about my 2026 Ridgeline! A First class experience!!!
⭐⭐⭐⭐⭐ Exceptional Experience with Seref!
Seref’s card says “Council of Sales Leadership – Elite,” and after my experience, I understand why. From our first phone call, he was professional, patient, honest, and always attentive.
When I finally visited Germain Honda of Naples, Seref listened carefully to exactly what I wanted and respected my terms without ever pressuring me. After several hours, it looked like we weren’t going to be able to make a deal, and I was ready to leave. But Seref said, “Let’s go outside one last time and find the car of your dreams.”
Believe it or ... Read More Google - Sep 23, 2026
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Exceptional Service – Chris Elan
This is my second time bringing my vehicle to Germain Honda of Naples for service, and both times Chris Elan has provided an exceptional experience. Chris is always professional, patient, respectful, and genuinely takes the time to listen and help.
During my second visit, I happened to mention to Chris that I was thinking about changing my vehicle. Even though that wasn’t the reason I was there, he went out of his way to connect me with one of the sales professionals at Honda. That simple conversation ended up becoming something much bigger than I ... Read More Google - Sep 23, 2026
Not happy at all with today visit at the dealership,I had bought a new car with them 2years ago I got some kind of warranty when I bought which is included oil change ,battery,alignment etc.i was getting services through them till now at this point I had to make tyre change I had an appointment with one of the service appointment to change the tyres he gave me the quote says tyre price and also he added the service for tyre alignment which with out checking that car needed alignment or not that is somewhere around $180 for ... Read More Google - Sep 22, 2026
Great customer service by Victoria and Steve
I was treated like I was a big deal . I love my car and I love the whole buying experience with my sales girl Veronica. I’m so happy . Germain has upped their game. Thank you ! Every department . Veronica , Anthony ..Angel and Albert were beyond nice and gracious.. thank you Germain Honda staff. So happy. Veronica is the Best.
Our sales person JUNIOR was wonderful. JUNIOR had a lot to do with our decision to purchase our 2026 Passport from Germain Honda. Also a wonderful representative of Germain Honda was Anthony in Finance and Service Advisor Albert Checo.
Always accommodating and efficient. I will send others here as well. Friendly staff. Great place.
We were very fortunate to have Junior as our sales person. He is incredibly knowledgeable about the Honda vehicles, specifically the Passport. I would recommend him to anyone! The rest of the staff we met including our finance manager, Anthony are very competent and helpful. It was a good experience.
What an amazing experience we had at Germain Honda of Naples! From the moment we arrived, we felt welcomed and taken care of.
Veronica was absolutely awesome! She was incredibly knowledgeable about the vehicles, answered all of our questions, and was so friendly and patient throughout the entire process. She truly made the experience easy, enjoyable, and stress-free. She even took the time to help set up the car when we finished the sale.
Luis was also great! He really took his time, listened to what we were looking for, and worked hard to find us the best deal possible.
... Read More Google - Sep 2, 2026
Came in yesterday to look at 2024 passport AWD. Vehicle looked great then when we looked to talk numbers, I mentioned carvana trade on my vehicle and the sales manager said “go sell it to carvana”. I was sorry to hear that. I purchased a new odyssey here 3 years ago without any issues and love the car but when I decided to trade my model Y the sales manager guy could not care less. Guess I’ll check out Lee county like most people for my new Honda purchase.
Trent and Luis were and are phenomenal! From the moment I walked into the dealership until the moment I left and even thereafter, they were and have been extraordinarily helpful, friendly and professional. They made trading in my old vehicle and purchasing a new vehicle simple and expeditious. I didn't feel like I was rushed into making a decision and I felt as though I could trust both of them and making the deal work for me. Thank you both for all of your help in this process!
I went to Germain for an oil change on my 2025 Odyssey. It was checked in with 33,410 miles. I’ve always appreciated the multi-point inspection the tech performs, tire tread condition, fluid levels, etc. I was told that the brake fluid needed to be changed, and was told normal maintenance for that is 30,000 miles. A red flag went up in my mind, so I denied the service. An easy online search indicated that brake fluid needs to be changed every three years regardless of mileage. That’s from corporate. The cost of the change would’ve been just over $200. A waste ... Read More Google - Aug 22, 2026
Very busy, very efficient with plenty of staff in the different departments. Should have gone here years ago. Steve Zaremba my service advisor was a 12 out of 10. Thank you for taking care of me and my 3rd Honda CRV
Nice place clean and friendly Will return for service again in the future! Thank you
Do not try and get your car serviced here. The service is terrible. They’re awfully rude.
Brought my mom's HRV in this morning for service. Car started beeping anytime the drivers door was open. Young gal in the service department tried to tell her this was completely normal, all the new vehicles do this and Mom's was just updated from a "satellite" software update.
Supposedly it's "so you know the drivers door is open and you won't drive away that way." When it was pointed out that you'd know the drivers door was open if you were driving away because you're SITTING IN THE DRIVER'S ... Read More Google - Aug 3, 2026
We have leased and purchased 6 vehicles from Germain Honda. Seref has been our salesmen the entire time. That guy is an absolute gem. The entire team, top to bottom is first class. Thank you for the great deal on our new Passport Trailsport Elite.
Lennon took care of my car from the beginning .. He takes his job really serious and he kept me posted when car will be ready also very knowledgeable, answered any questions Very professional
I had an outstanding experience with Germain Honda, and I especially want to recognize Veronica for making the entire process so enjoyable. I generally hate dealing with dealerships, so I went into the process expecting the usual stress and back-and-forth. Instead, this turned out to be one of the most positive car-buying experiences I’ve ever had. From my very first inquiry, Veronica was incredibly responsive, transparent, and genuinely easy to work with. She answered all of my questions promptly, kept me informed every step of the way, and never made me feel pressured. Her honesty, professionalism, and communication made ... Read More DealerRater - Jul 31, 2026
Kahl Magee was our sales advisor and did an excellent job while selling us a Honda Passport. Kahj is personable, knowledgeable, has the customer in mind with all he does.
I originally told them I wanted the AC refresh and air filters replaced. They asked me if the AC was blowing warm and I said yes and then they said that means they have to do a diagnostic which is $500. On their website it says it’s $399 for that service but they charged me $500. They said if I get any repairs done there then they waive the $500 and just charge the repair costs. They did not ask me if the AC suddenly went warm or if it had been that way so I didn’t realize at the time that ... Read More Google - Jul 22, 2026
Logan is a knowledgeable service advisor with a great future ahead. Thank you for helping me with my old Honda Fit and keeping it on the road!
Yaremis Torres was our service rep and she did a great job. Very professional and answered all of my questions.
This dealership is brand new, very clean, very professional and they do good work. They listen to me as a customer and do exactly as I ask, and they take care of me with no hesitation. The prices are a little bit high if you have to pay in your auto warranty, but the dealership in All is very very good and my service advisor. Chris Elon is excellent. He should be the manager. He is very professional very personable very knowledgeable and aim to please in every way I love this guy.
Luis Rameriz was very helpful, patient and professional. We would recommend him to our family and friends. Thank you for assisting us.
I had a fantastic experience at the service department, and Yaremis Quintana made the entire process absolutely stress-free! She is incredibly professional, knowledgeable, and genuinely cares about her customers. She kept me updated every step of the way and ensured my car was serviced quickly and perfectly. Highly recommend asking for Yaremis for top-tier customer service.
I purchased my vehicle from this dealership, so I was very disappointed that on Saturday the service department was unable to evaluate it. The warning lights that appeared on my dashboard raised concerns about the safety of driving the vehicle back to Inverness, Florida. I had hoped the dealership would be able to assess the situation or provide guidance to ensure the vehicle was safe to drive.
Took my vehicle to Germain Honda for routine service. I was met by Christopher Elan, service advisor, as soon as I pulled in. He was extremely polite and professional. He explained the process. He went over the services recommended. He followed up with me as I waited, and he again went over everything they did and recommended after completion of the service. He was outstanding.
Christopher Elan who helped me was very helpful kind and informative. Provided transportation for me so I didn’t have to wait while the maintenance was being provided.
Sales rep Luis Ramirez was professional, knowledgeable, friendly and listened to my opinions and questions. My experience exceeded my expectations - very much a pleasurable experience. I would recommend Germain Honda and Luis Ramirez to family and friends.
Chris was friendly and knowledgeable. Explained what needed to be done, and the work was done as stated and for the price quoted.
I arrived early, but Albert Checo got me in right away and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the service. I had questions unrelated to the service and Albert was able to walk me through them all. I will definitely continue to use. use Germain Honda Service Department and Albert Checo !!
I’ve been a Honda customer for about three years, and from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidating bringing my vehicle in for service. Albert always takes the time to explain what needs to be done, answers all of my questions, and makes sure I understand everything before any work is completed.
I’ve known Albert since high school, and he has always been professional, patient, and genuinely caring. Since I moved to Lehigh in October 2025, he also understands that I ... Read More DealerRater - Jul 4, 2026
Excellent service. Logan Clark is very professional and informative whenever I come in for services.
If you want to be harassed by the sales team come here. If you want to be cornered while trying to leave after saying no to a vehicle here. Run far as you can if a salesman named Bruno comes to talk to you. You will be called and harassed during business hours. Even after you say to be taken off of a contact list your wife and yourself will be attacked with constant calls and messages. Will never come back.
Thank you so much, the service was amazing. I definitely will be coming back next time.
Albert Checo is extremely professional and truly prioritizes client’s best interest. Great experience with him as always.
Entire staff was very professional during the purchase of our vehicle. Osvaldo Salazar was our sales representative, who answered all our questions during our trade in and purchase. Ozzy was very easy to work with during the entire process. We are enjoying our "new" 2024 Passport! Thank you!!
Service occurred as scheduled and proficiently. Chris Elan was friendly and easy to work with.
Dealership is reliable and honest.Christopher Alan helps me out with excellent customer service care . I trust him totally … Ty
Callie went the extra mile in her service for me. Checking everything that was needed. Excellent performance by her. I really appreciated her help.
Kaio Desouza was my sales representative he was very responsive to my questions and up front with no surprises. First class operations I will do business there again and recommend to anyone looking for a great car buying experience
Friendly professional not overly aggressive knowledgeable a pleasure to work with Willing to negotiate a fair price.
Great service.. and the service advisor was Callie Brannon.. she went above and beyond She needs to be recognized by Naples Honda…
I will no longer go to this dealership for servicing my two Honda Pilots. We have been going there for service for over eight years. During my recent service the back-up sensor was turned off by the technician(which we have gotten used to always being on). We had damage that occurred to our vehicle a couple days after our service and the service manager told me it was nothing they did. I don't even know how to change those settings. They lost a loyal customer for not making it right and doing the right thing.
My experience was once again very good Chris once again took care of me. I did an awesome job with communicating and letting me know life updates.
I was very satisfied with the service I had at Honda services .and I thank Logan Clark .
Very well run service department. Logan Clark took care of everything, also advising me of a small recall that needed to be attended to.
This dealer is a dishonest place. They lied about the interest rate. Their ads said 2.99% but when I mention it and they said that I already have discount and it's not apply to my case. They tried to charge me 6.5% even my credit score over 700. The financial guy is dishonest about their rate and they also lied about my car price. The manager Rodrigo agreed with me that out the door price was $29500 with my trade, but they added more money to it, and when I asked, the financial guy said I have to paid extra for the fees. ... Read More Google - May 11, 2026
Buyer beware! was an out of state buyer trying to buy a BMW at Germain. Process started out great. Sales associate Luis was very nice and accommodating. I got a pre-purchase inspection done at an independent mechanic. I recommend anybody buying a used car from any dealership to do this. I was promised and re-assured that the 2 issues that the mechanic found would be fixed. I started signing the paperwork to buy the car electronically. After following up about the repair status, I was told they would in fact not fix the issues and the service manager Rodrigo was very ... Read More Google - May 8, 2026
Organized flow of traffic of cars arriving in the service area. Easy to get appointment for service.
Excellent customer service provided by Logan Clark. He kept my husband updated concerning the service if the car and items to be repaired.
Albert Checo is your greatest asset to the company. He is compassionate understanding, knowledgeable, and very gracious. He listens to his customers. He hears what we are saying and takes pride and doing the job the right way I will continue to use Honda and recommend to all my friends as stated again. He is a great asset of your organization. Thank you for having him.
Our sales representative Veronica Dattwyler was very professional and accommodating. The entire experience was non pressured.