A native of Maryland, Steve, recently relocated to Naples, Florida to join the Germain Honda team, bringing over 20 years of experience in the automotive business, most recently as a General Manager of a dual franchise dealership.
Starting as an entry-level lot attendant at the age of 16, Steve worked his way to General Manager, while holding every variable retail position within dealerships throughout the greater metropolitan area of Maryland. In less than 18 months, Steve and his team turned around an underperforming store, by focusing on inventory acquisition, pre-owned vehicle sales and certification, resulting in increased fixed operation revenue and overall store profitability.
Steve is very passionate about providing clients with a fun, stress free and transparent car-buying experience. Aside from assisting clients, his day to day operational focus is inventory acquisition, talent requisition and coaching the next generation of Client Advisors while embracing the rapidly changing automotive industry.
When not at the dealership, Steve spends his free time with his wife and daughter, on the golf course, or traveling. He always enjoys a good meal with friends and family, whether that is a dinner at the newest restaurant in town or hosting a dinner party while honing his culinary skills.
As a sales manager, Andrew manages the client advisors as well as assists with customer follow up and customer service. He has 10 years (since he was 19 years old) in the auto industry, is Master Certified with Nissan, Infiniti and Chevrolet.
Andrew has high values for patience and loyalty in addition to always treating everyone with respect.
Born and raised in Baltimore, Andrew moved to Florida to work with Germain due to their outstanding principles and values. He is married with 2 children.
Claude has been a Certified Honda Service Manager since 2006.With 30 years of experience in the automotive industry, he has been an ASE Master Technician since 1989. Fun fact:Claude is an avid alligator hunter.
Angel has been in car sales for over 2 years and values his customers which helps him work hard to make them happy. Previously he was a manager for a large retail store which is where he became experienced in customer service. Angel is very dependable and friendly and is looking to further his career.
Gabriela practices her core values in every aspect of her life. HONESTY; Being honest is key in all areas of life, but mostly in her job to make sure she provides her customers with an honest experience. POSITIVITY; Staying positive is her nature, being positivity just about everything will result in many more positive outcomes throughout life in general. PASSION; She takes great passion in what she does all day, every day. Gabriela is an Entrepreneur with a clothing boutique internationally in Costa Rica and she is currently working on expanding her boutique here in the U.S. starting in Miami and Naples, Fl. The clothing ranges from new born all the way to Mom, Dad and plus sizing. Something for the whole family. One of Gabriela’s most amazing accomplishments is owning her own international clothing boutiques, in addition to being a Naples High School cheerleader for 4 years including cheer captain her senior year, and pole vaulting. Personal tidbit: Gabbie is a professional Salsa Dancer!!
Sonia has been in the auto industry for 11 years, achieving many awards based on her product knowledge, hard work, discipline and honesty. She enjoys assisting her customers with selecting the vehicle that best suits their needs and budgets.
Sonia loves to travel, as well as meeting new people.
Seref’s golden rule, “Treat others the same as you want to be treated”. He has garnered multiple awards including the Gold Star with Mitsubishi & Hyundai and the Gold Master with Honda. Seref is a historian, loves world history and says, “Wisdom begins in Wonder”. He is involved with animal rescue and a noted accomplishment is ‘walking on the path’. Fun fact: When Seref is around, there’s a new Sherriff in town!
Anthony has been with Honda for 4 years, is JMA Certified, trustworthy, honest, motivational, has high energy and works well under pressure. He loves making people laugh. Anthony’s favorite quote is ‘Before you ask which way to go, remember where you’ve been’.
Audrey is honest, hard working, ambitious and driven to accomplish her goals.She has 12 years of experience as a finance manager, is JMA Certified and works great under pressure to accomplish goals.Audrey loves to dance, spend time with family & binge Netflix shows.
Mona has been with Honda for 5 years, is JMA, F & I trained in Legal & Ethical standards. She was born and raised in Serbia and lived in Italy for 4 years which gave her an amazing opportunity to meet Italian culture, learn Italian and travel all over the country.
David’s motto is ‘Honesty is the best policy’.Being up front with people and earning their trust has garnered David a strong following in his 28 years in the auto business.He is certified in both Honda and Ford and won a CSE contest as the Highest Year Zone Score which included a trip to the Dearborn, MI Ford plant.David loves music and enjoys playing baseball.
Zack helps people find the perfect car and always leaves them happy and satisfied. He is fresh into the auto business and is warm welcoming, easy to talk to, non-pressuring, fast and efficient, and continues to better himself each month so he can give better customer satisfaction and it shows as his customers give 100% positive feedback.
After various jobs right after high school for a short time, Zack met his now manager and interviewed 2 days later resulting in the start of a new career at Germain Honda.
He was given the name “SKIPPY”. How & Why? Overtime Zack’s managers just gave him the name, thinking of a random name and matching up a face to it. One manager started calling him that, the other manager followed and sure enough almost every manager started calling him Skippy. Then it turned to his coworkers, so now whenever the name Skippy is called everyone knows that it’s Zack.
Zack LOVES auto business. He had never worked in a place where it isn’t only fun, but also enjoyable to go to. He wakes up every morning energized and excited to go to work and it’s just a feeling he’s never had before starting to work at Germain Honda of Naples.
Teléfono para el sitio web: 239-643-6951
Título: Asesor principal de piezas
Dirección de correo electrónico del sitio web: [email protected]
Posición actual y lo que hace: Asisto a nuestros clientes internos y externos con orientación sobre piezas. Proporciono retroalimentación y capacitación a mis colegas. Trabajo codo con codo con el subgerente para brindar la mejor experiencia al cliente disponible mientras pido repuestos para nuestros técnicos y proporciono cotizaciones a los clientes de servicio.
Logros profesionales: Estoy orgullosa de haber estado con Germain Honda durante 5 años y soy una empleada con mucha experiencia. Debido a mi arduo trabajo y esfuerzo, mis supervisores han optado por darme el puesto de Asesor principal de piezas, que conlleva una mayor responsabilidad y estoy decidido a sobresalir en mi puesto.
Describe tus valores y cómo influyen en tu carrera: Soy una persona honesta y de libros abiertos. Todos los que conozco pueden esperar que yo sea genuino y que me exprese con humildad.
Experiencia y calificaciones:
He trabajado para Germain Honda durante 5 años y conozco bien nuestro software informático CDK, TCC y Honda Interactive Network.
Habilidades y logros:
Soy bilingüe, hablo español con fluidez. Soy muy creativa y astuta, lo que ayuda en este trabajo que varía constantemente día a día. Cada vez que entro, hay diferentes desafíos que resolver, y puedo encontrar muchas formas diferentes de triunfar sobre ellos.
Current position and what you do: I assist both our internal and external customer with parts guidance. I provide feedback and training to my colleagues. I work side by side with the assistant manager to provide the best customer experience available while ordering parts for our technicians and providing quotes to service customers.
Professional accomplishment: I am proud to have been with Germain Honda for 5 years and I am a very experienced employee. Due to my hard work and effort my supervisors have elected to give me the Lead Parts Advisor position, which comes with greater responsibility and I am determined to excel at my position.
Describe your values and how they inform your career: I am an honest and open book kind of person. Everyone I meet can expect me to be genuine and can expect me to express myself with humility.
Experience and qualifications: I have worked for Germain Honda for 5 years and I know my way around our computer software CDK, TCC and the Honda Interactive Network.
Skills and accomplishments: I am Bilingual, I fluently speak Spanish. I am very creative and crafty, which helps in this job that consistently varies day by day. Every time I come in, there are different challenges to resolve, and I can come up with many different ways to triumph over them.
Melissa started with Germain Motor Company in March 2006 as a title clerk, then moving to the corporate account payables/receivables. After a year she was booking deals and learning all aspects of the accounting department. Melissa quickly fell in love with the dealership process and continued to want to learn as much as she could, expanding her wide range of skills, helping her to arrive at the current position of Office Manager.
She has a strong work ethic and handles multiple tasks at once. The interaction with the staff members, and her people skills helps greatly when managing multiple different personalities. Melissa feels having the correct people in certain key roles can only help with the growth of the brand and one’s own personal growth. Learning something new every day means every day.
In Melissa’s words, “Remember, we are all here as one team – be respectful of each other and always lend a helping hand when needed.” Which shows her strong commitment to the Germain Motor Company family.
Melissa’s family is number one in her life. She is a huge animal lover – they are not just animals; they are her kids as well.