A native of Maryland, Steve, recently relocated to Naples, Florida to join the Germain Honda team, bringing over 20 years of experience in the automotive business, most recently as a General Manager of a dual franchise dealership.
Starting as an entry-level lot attendant at the age of 16, Steve worked his way to General Manager, while holding every variable retail position within dealerships throughout the greater metropolitan area of Maryland. In less than 18 months, Steve and his team turned around an underperforming store, by focusing on inventory acquisition, pre-owned vehicle sales and certification, resulting in increased fixed operation revenue and overall store profitability.
Steve is very passionate about providing clients with a fun, stress free and transparent car-buying experience. Aside from assisting clients, his day to day operational focus is inventory acquisition, talent requisition and coaching the next generation of Client Advisors while embracing the rapidly changing automotive industry.
When not at the dealership, Steve spends his free time with his wife and daughter, on the golf course, or traveling. He always enjoys a good meal with friends and family, whether that is a dinner at the newest restaurant in town or hosting a dinner party while honing his culinary skills.
As a sales manager, Andrew manages the client advisors as well as assists with customer follow up and customer service. He has 10 years (since he was 19 years old) in the auto industry, is Master Certified with Nissan, Infiniti and Chevrolet.
Andrew has high values for patience and loyalty in addition to always treating everyone with respect.
Born and raised in Baltimore, Andrew moved to Florida to work with Germain due to their outstanding principles and values. He is married with 2 children.
Claude has been a Certified Honda Service Manager since 2006.With 30 years of experience in the automotive industry, he has been an ASE Master Technician since 1989. Fun fact:Claude is an avid alligator hunter.
Seref’s golden rule, “Treat others the same as you want to be treated”. He has garnered multiple awards including the Gold Star with Mitsubishi & Hyundai and the Gold Master with Honda. Seref is a historian, loves world history and says, “Wisdom begins in Wonder”. He is involved with animal rescue and a noted accomplishment is ‘walking on the path’. Fun fact: When Seref is around, there’s a new Sherriff in town!
Angel has been in car sales for over 2 years and values his customers which helps him work hard to make them happy. Previously he was a manager for a large retail store which is where he became experienced in customer service. Angel is very dependable and friendly and is looking to further his career.
Marcelo, who is fluent in English and Spanish, believes that hard work and honesty pays off, keeping a positive mind no matter what the situation. He provides a world class experience for all of his clients, moreover providing all kinds of solutions for their wants and needs.
Formally, Marcelo was the Microsoft Expert at Best Buy being top in the company for sales, including driving sales to other departments. He has been in sales for over 5 years, is Google Analytics Certified, as well as having experience in website development.
Married with 2 children, Marcelo loves going out with friends. He is a recording artist generally focusing in Spanish Hip-Hop, Dancehall, Reggaeton and R & B.
Personal tidbit: A friend who understand your tears is much more valuable than a lot of friends who only know your smile.
Sonia has been in the auto industry for 11 years, achieving many awards based on her product knowledge, hard work, discipline and honesty. She enjoys assisting her customers with selecting the vehicle that best suits their needs and budgets.
Sonia loves to travel, as well as meeting new people.
Kevin has over 6 years of automotive sales and finance experience. He started in the Automotive field in 2016 as a Client Advisor and took a finance position his 2nd year in the business. One of his greatest ambitions is to create and utilize a platform dedicated to the motivation of others. Using his humility, work ethic and acquired knowledge of customer service to assist customers throughout their overall sales and ownership experience. Kevin’s values are closely linked to the Ritz Carlton’s “ladies and gentlemen serving ladies and gentlemen.” Serving others is the sure way to a sustainably successful career as well as the pride and sense of fulfillment that comes from helping our Guests here at Germain Honda of Naples. He loves to play guitar! Music to him is an instrument of joy. Kevin also loves going to concerts and experiencing the sweet sound of precision and passion collide in every note.
As a very compassionate person, Jamie enjoys making people happy. She loves her job, the new people she meets and talks to and quickly establishes a rapport with customers as well as co-workers.
Jamie is very welcoming to everyone, either in person or on the phone. She likes to make sure everyone feels right at home when they walk into the dealership. She’ll even walk you to the parts department if you can’t find it! Just ask her and she’ll help.
Having 30 years’ experience in the service industry, Jamie has a long list of attributes that describe her and the job she loves so much. Enthusiastic, joyous, energetic, passionate, charming, perception and kindness.
Jamie’s biggest accomplishment is being a parent to two amazing kids, one being Autistic. She is an animal and reptile lover.
Gabriela practices her core values in every aspect of her life. HONESTY; Being honest is key in all areas of life, but mostly in her job to make sure she provides her customers with an honest experience. POSITIVITY; Staying positive is her nature, being positivity just about everything will result in many more positive outcomes throughout life in general. PASSION; She takes great passion in what she does all day, every day. Gabriela is an Entrepreneur with a clothing boutique internationally in Costa Rica and she is currently working on expanding her boutique here in the U.S. starting in Miami and Naples, Fl. The clothing ranges from new born all the way to Mom, Dad and plus sizing. Something for the whole family. One of Gabriela’s most amazing accomplishments is owning her own international clothing boutiques, in addition to being a Naples High School cheerleader for 4 years including cheer captain her senior year, and pole vaulting. Personal tidbit: Gabbie is a professional Salsa Dancer!!
Audrey is honest, hard working, ambitious and driven to accomplish her goals.She has 12 years of experience as a finance manager, is JMA Certified and works great under pressure to accomplish goals.Audrey loves to dance, spend time with family & binge Netflix shows.
Anthony has been with Honda for 4 years, is JMA Certified, trustworthy, honest, motivational, has high energy and works well under pressure. He loves making people laugh. Anthony’s favorite quote is ‘Before you ask which way to go, remember where you’ve been’.
Mona has been with Honda for 2 years, is JMA, F & I trained in Legal & Ethical standards. She was born and raised in Serbia and lived in Italy for 4 years which gave her an amazing opportunity to meet Italian culture, learn Italian and travel all over the country.
David’s motto is ‘Honesty is the best policy’.Being up front with people and earning their trust has garnered David a strong following in his 28 years in the auto business.He is certified in both Honda and Ford and won a CSE contest as the Highest Year Zone Score which included a trip to the Dearborn, MI Ford plant.David loves music and enjoys playing baseball.
Jeanne has been selling cars since the early 1990’s and reached her Silver Certified achievement throughout her career with Honda. She has determined that Honda is the BEST car and strives for complete customer satisfaction.
Jeanne’s life skills and ability to interact with the public give her great qualifications in her position as a Client Advisor. She also has well rounded experience in brand management, web presence, photography & video and data entry.
Jeanne is originally from Pittsburgh, PA and is a huge Pittsburgh Steelers & Penguins fan. She is a Honda enthusiast and loves going to all different kinds of car shows.
Tidbit: Jeanne says, “Choose a job you love and you’ll never have to work a day in your life!”
Teléfono para el sitio web: 239-643-6951
Título: Asesor principal de piezas
Dirección de correo electrónico del sitio web: [email protected]
Posición actual y lo que hace: Asisto a nuestros clientes internos y externos con orientación sobre piezas. Proporciono retroalimentación y capacitación a mis colegas. Trabajo codo con codo con el subgerente para brindar la mejor experiencia al cliente disponible mientras pido repuestos para nuestros técnicos y proporciono cotizaciones a los clientes de servicio.
Logros profesionales: Estoy orgullosa de haber estado con Germain Honda durante 5 años y soy una empleada con mucha experiencia. Debido a mi arduo trabajo y esfuerzo, mis supervisores han optado por darme el puesto de Asesor principal de piezas, que conlleva una mayor responsabilidad y estoy decidido a sobresalir en mi puesto.
Describe tus valores y cómo influyen en tu carrera: Soy una persona honesta y de libros abiertos. Todos los que conozco pueden esperar que yo sea genuino y que me exprese con humildad.
Experiencia y calificaciones:
He trabajado para Germain Honda durante 5 años y conozco bien nuestro software informático CDK, TCC y Honda Interactive Network.
Habilidades y logros:
Soy bilingüe, hablo español con fluidez. Soy muy creativa y astuta, lo que ayuda en este trabajo que varía constantemente día a día. Cada vez que entro, hay diferentes desafíos que resolver, y puedo encontrar muchas formas diferentes de triunfar sobre ellos.
Current position and what you do: I assist both our internal and external customer with parts guidance. I provide feedback and training to my colleagues. I work side by side with the assistant manager to provide the best customer experience available while ordering parts for our technicians and providing quotes to service customers.
Professional accomplishment: I am proud to have been with Germain Honda for 5 years and I am a very experienced employee. Due to my hard work and effort my supervisors have elected to give me the Lead Parts Advisor position, which comes with greater responsibility and I am determined to excel at my position.
Describe your values and how they inform your career: I am an honest and open book kind of person. Everyone I meet can expect me to be genuine and can expect me to express myself with humility.
Experience and qualifications: I have worked for Germain Honda for 5 years and I know my way around our computer software CDK, TCC and the Honda Interactive Network.
Skills and accomplishments: I am Bilingual, I fluently speak Spanish. I am very creative and crafty, which helps in this job that consistently varies day by day. Every time I come in, there are different challenges to resolve, and I can come up with many different ways to triumph over them.
Melissa started with Germain Motor Company in March 2006 as a title clerk, then moving to the corporate account payables/receivables. After a year she was booking deals and learning all aspects of the accounting department. Melissa quickly fell in love with the dealership process and continued to want to learn as much as she could, expanding her wide range of skills, helping her to arrive at the current position of Office Manager.
She has a strong work ethic and handles multiple tasks at once. The interaction with the staff members, and her people skills helps greatly when managing multiple different personalities. Melissa feels having the correct people in certain key roles can only help with the growth of the brand and one’s own personal growth. Learning something new every day means every day.
In Melissa’s words, “Remember, we are all here as one team – be respectful of each other and always lend a helping hand when needed.” Which shows her strong commitment to the Germain Motor Company family.
Melissa’s family is number one in her life. She is a huge animal lover – they are not just animals; they are her kids as well.